{"id":2,"date":"2020-11-17T11:28:37","date_gmt":"2020-11-17T10:28:37","guid":{"rendered":"https:\/\/www.skand-rock.com\/shop\/?page_id=2"},"modified":"2020-11-28T20:22:27","modified_gmt":"2020-11-28T19:22:27","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/www.skand-rock.com\/shop\/conditions-generales-de-vente\/","title":{"rendered":"Conditions G\u00e9n\u00e9rales de Vente"},"content":{"rendered":"\n<p class=\"txt-uppercase wp-block-paragraph\"><strong>Conditions G\u00e9n\u00e9rales de Vente<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quand recevrai-je ma commande ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Il faut g\u00e9n\u00e9ralement 3 \u00e0 7 jours pour traiter une commande, apr\u00e8s quoi elle est exp\u00e9di\u00e9e. Vous recevez un mail confirmant que la commande a \u00e9t\u00e9 exp\u00e9di\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le d\u00e9lai d&rsquo;exp\u00e9dition d\u00e9pend de votre lieu de r\u00e9sidence, mais il peut \u00eatre estim\u00e9 comme suit :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Europe : 6 &#8211;&nbsp;8 jours ouvrables<\/li><li>\u00c9tats-Unis : 3 &#8211; 4 jours ouvrables<\/li><li>Australie : 2 &#8211; 14 jours ouvrables<\/li><li>Japon : 4 &#8211; 8 jours ouvrables<\/li><li>International : 10 &#8211; 20 jours ouvrables<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span class=\"has-inline-color has-vivid-red-color\"><strong>[Covid-19]<\/strong>\u200b\u200b<\/span> Les d\u00e9lais de livraison peuvent \u00eatre plus longs que d&rsquo;habitude et peuvent continuer \u00e0 augmenter jusqu&rsquo;\u00e0 ce que les choses reviennent \u00e0 la normale. Nous constatons des retards dans notre cha\u00eene d&rsquo;approvisionnement, y compris chez les distributeurs et les transporteurs, car l&rsquo;ensemble du secteur est confront\u00e9 \u00e0 des d\u00e9fis.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ma commande devrait \u00eatre arriv\u00e9e, mais je ne l&rsquo;ai toujours pas re\u00e7ue. Que dois-je faire ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant de prendre contact avec nous, veuillez nous aider en proc\u00e9dant comme suit :<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>V\u00e9rifiez votre e-mail de confirmation d&rsquo;exp\u00e9dition pour d\u00e9tecter toute erreur dans l&rsquo;adresse de livraison<\/li><li>Demandez \u00e0 votre bureau de poste local s&rsquo;il a votre colis<\/li><li>Passez chez vos voisins au cas o\u00f9 le coursier leur aurait laiss\u00e9 le paquet<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Si l&rsquo;adresse d&rsquo;exp\u00e9dition est correcte et que le colis n&rsquo;a pas \u00e9t\u00e9 d\u00e9pos\u00e9 au bureau de poste ou chez votre voisin, contactez-nous par email \u00e0 contact [at] skand-rock.com <strong>dans les 10 jours suivant la date de livraison estim\u00e9e du produit,<\/strong> en indiquant <strong>votre num\u00e9ro de commande<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d&rsquo;erreur dans l&rsquo;adresse de livraison que vous avez indiqu\u00e9e, votre commande nous est retourn\u00e9e. Nous pourrons vous l&rsquo;envoyer \u00e0 nouveau \u00e0 la bonne adresse, mais l&rsquo;exp\u00e9dition sera \u00e0 vos frais.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>J&rsquo;ai re\u00e7u un produit erron\u00e9\/d\u00e9fectueux\/endommag\u00e9, que dois-je faire ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous sommes vraiment d\u00e9sol\u00e9s pour cet incident, merci de nous aider \u00e0 le r\u00e9gler au plus vite et sans aucun frais pour vous.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tout incident concernant&nbsp; :&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>un produit erron\u00e9 (l&rsquo;article re\u00e7u n&rsquo;est pas celui que j&rsquo;ai command\u00e9)<\/li><li>un produit d\u00e9fectueux (l&rsquo;article pr\u00e9sente un d\u00e9faut de fabrication)<\/li><li>un produit abim\u00e9 pendant le transport<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">doit \u00eatre soumis <strong>dans les 10 jours suivant la r\u00e9ception du produit<\/strong> par email \u00e0 l&rsquo;adresse contact [at] skand-rock.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Joindre \u00e0 votre email&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>une photo en expliquant bri\u00e8vement le probl\u00e8me<\/li><li>votre num\u00e9ro de commande<\/li><li>toute autre information utile que vous pourriez avoir concernant votre commande<\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quelle est votre politique de retour ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour l&rsquo;instant nous n&rsquo;offrons pas d&rsquo;\u00e9changes ou de remboursement, mais si votre commande pr\u00e9sente un probl\u00e8me (produit erron\u00e9\/d\u00e9fectueux\/endommag\u00e9) veuillez nous le faire savoir en nous contactant dans les d\u00e9lais demand\u00e9s&nbsp;: voir paragraphe pr\u00e9c\u00e9dent.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Des frais de douane peuvent-ils \u00eatre ajout\u00e9s ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des frais de douane et de taxe suppl\u00e9mentaires peuvent \u00eatre factur\u00e9s pour les commandes livr\u00e9es \u00e0 l&rsquo;international. Ces frais ne sont pas de notre ressort et sont factur\u00e9s par votre bureau de douane local. Les politiques douani\u00e8res varient consid\u00e9rablement d&rsquo;un pays \u00e0 l&rsquo;autre. Veuillez donc v\u00e9rifier directement aupr\u00e8s de votre bureau de douane local s&rsquo;il applique des droits et des taxes \u00e0 vos achats.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Que faites-vous de mes donn\u00e9es ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vos donn\u00e9es personnelles (nom, adresse, t\u00e9l\u00e9phone, mail&#8230;) ne sont ni transmises ni vendues \u00e0 des tiers. Elle nous servent uniquement pour le bon fonctionnement de nos services (ex: livraison&#8230;). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veuillez noter \u00e9galement, qu&rsquo;\u00e0 aucun moment nous n&rsquo;avons connaissance de vos coordonn\u00e9es bancaires.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Conditions G\u00e9n\u00e9rales de Vente Quand recevrai-je ma commande ? Il faut g\u00e9n\u00e9ralement 3 \u00e0 7 jours pour traiter une commande, apr\u00e8s quoi elle est exp\u00e9di\u00e9e. Vous recevez un mail confirmant que la commande a \u00e9t\u00e9 exp\u00e9di\u00e9e. Le d\u00e9lai d&rsquo;exp\u00e9dition d\u00e9pend de votre lieu de r\u00e9sidence, mais il peut \u00eatre estim\u00e9 comme suit : Europe : [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conditions G\u00e9n\u00e9rales de Vente - SKAND SHOP<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Conditions G\u00e9n\u00e9rales de Vente - SKAND SHOP\" \/>\n<meta property=\"og:description\" content=\"Conditions G\u00e9n\u00e9rales de Vente Quand recevrai-je ma commande ? Il faut g\u00e9n\u00e9ralement 3 \u00e0 7 jours pour traiter une commande, apr\u00e8s quoi elle est exp\u00e9di\u00e9e. Vous recevez un mail confirmant que la commande a \u00e9t\u00e9 exp\u00e9di\u00e9e. 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